Challenge
From that first location on José Abascal street in 2020, Junk Burger has grown by leaps and bounds, opening their sixth restaurant in Las Tablas last month. This growth brought new challenges. The team soon found themselves dealing with a problem: the constant loss of money in the form of monthly refunds through delivery platforms.
The worst part wasn't just the lost money. The big unknown was not knowing whether these refunds were due to kitchen errors or fraud. This not only affected profits but also called into question the efficiency of their operations and customer satisfaction.
Solution
To address this challenge, Junk Burger began working with Rebolt, which completely revolutionized their refund management and operations. The system automated the process of claiming fraudulent refunds while providing total visibility of operations in each restaurant.
Results
"With Rebolt, we have total control of our operations. I can see how many fries are forgotten to be included weekly at each location. We can identify and correct errors quickly, improving every day."
Javier Alfonso, CEO and founder of Junk Burger
Combinator