How Healthy Poke achieved <1% operational errors

Challenge

With multiple locations in operation, Healthy Poke faced the challenge of maintaining control over their delivery operations. Operational errors and manual claims consumed too much staff time daily, impacting service efficiency and customer satisfaction.

Staff at each location spent time manually claiming fraudulent refunds one by one from delivery apps. Additionally, they lacked visibility into how to improve operations at each location to avoid errors.

Solution

Healthy Poke implemented Rebolt to automate claims management and improve operational control. It provided staff incentives to document orders with photos and complete visibility of delivery operations.

Results

"We save time on manual claims, motivate staff with incentives, and have complete visibility of operations to identify and improve errors."

Javier García · Operations Director at Healthy Poke